Returns & Cancellations
Due to the hygienic and personal nature of skincare products, all Firmology purchases are non-returnable.
Please note:
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Orders cannot be cancelled once shipped
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Opened or used products are not eligible for return or refund
We recommend reviewing your order carefully before placing it.
Exchanges
We currently do not offer exchanges.
If you receive a damaged, defective, or incorrect product, please contact us within the stated timeframe with the required unboxing video and supporting visuals, and our team will assist you accordingly.
If you want, I can:
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Make this even shorter for mobile
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Add legal tightening (stronger protection against fraud)
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Rewrite in a softer luxury tone or a stricter policy tone
Just tell me which direction you want.
Customer Care & Support
At Firmology, customer satisfaction is important to us. We stand behind the quality of our products, each thoughtfully formulated and carefully checked before dispatch. All concerns are reviewed case by case with fairness, transparency, and the intent to resolve issues responsibly.
Quality Concerns
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Email: firmologyofficial@gmail.com
To help us resolve your concern efficiently, please include:
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Your order number
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A clear unboxing video showing the package being opened
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Photos or videos clearly highlighting the issue
Why is an unboxing video required?
An unboxing video helps ensure transparency and protects both you and us from transit damage, tampering, or incorrect claims. It allows us to verify the issue and resolve your request quickly and fairly.
Lost or Misdelivered Packages
If your order appears lost or has been mishandled by the courier, please first contact the courier using your tracking details.
Once confirmed as lost or misdelivered, email us with:
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Your order number
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Relevant courier confirmation or details
Upon verification, we will arrange a replacement shipment where applicable.