Privacy policy

Last Updated: October 11, 2025

Firmology (“we”, “our”, “us”) operates this website and store to provide you with a secure and seamless shopping experience. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with us.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect the following personal information when you use our services:

  • Contact Information: Name, email address, phone number, billing and shipping address

  • Payment Information: Payment method details and transaction information (processed securely via third-party payment gateways; we do not store card details)

  • Account Information: Login details, preferences, and settings

  • Order & Transaction Data: Products viewed, added to cart, purchased, returned, or cancelled

  • Communication Data: Messages or inquiries you send to our support team

  • Device & Usage Data: IP address, browser type, device identifiers, and how you interact with our website

We do not collect or store sensitive personal data beyond what is necessary to provide our services.

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you browse our site

  • From trusted service providers who help us operate our website and fulfill orders

How We Use Your Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds

  • Provide customer support and respond to inquiries

  • Manage and maintain your account

  • Improve our website, products, and services

  • Send order updates and essential service communications

  • Share promotional offers and marketing communications (you can opt out anytime)

  • Prevent fraud, ensure security, and comply with legal obligations

Sharing of Information

We may share your information with:

  • Shopify, which powers our store

  • Payment gateways, shipping partners, and service providers who help us operate

  • Marketing and analytics partners (only as permitted by law)

  • Authorities or legal entities when required by law

We do not sell your personal information.

Shopify & Third-Party Services

Our store is hosted on Shopify. Information you provide may be processed by Shopify and other service providers, including those located outside your country. Shopify processes data in accordance with its own privacy policy.

Cookies & Tracking

We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Data Security & Retention

We use reasonable security measures to protect your information. However, no system is completely secure.
We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Request data portability where applicable

To exercise your rights, contact us at:
Email: [Your Support Email]

International Data Transfers

Your information may be transferred and processed outside your country. Where required, we use appropriate safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.